SHIPPING & RETURNS
We can ship both plants and invertebrates to any country in Europe. Unfortunately, it is sometimes hard to ship to other continents. Are you from outside of Europe? Do not hesitate to contact us! We will look at a possible solution, because some items could possibly be shipped worldwide.
We cannot give any live arrival guarantee on the living organisms we ship. We are not responsible for any problems that might occur during transport.
However, we do everything we can to make sure your order will arrive in good health by safely packing the items and using a trustworthy provider of postal and parcel services.
Shipping of plants
Depending on the plant species, we ship our plants bare rooted or in soil using a pouch to keep the soil humid during transport.
We make sure the pouch cannot move in the package, so that the plant will not be crushed. Depending on the weather and the transit time, the plants might be shipped in a styrofoam box.
Some species might not survive a long journey. If this is the case, more information about the shipment of these species will be stated in the product description.
Shipping of invertebrates
Most invertebrates we sell are able to survive in transit for a long time, so shipping usually is not a problem. They are shipped with a sufficient amount of food. Depending on the weather, they might be shipped in a styrofoam box.
If a species might be less capable of surviving a long journey, this will be notified in the product description.
Return & Exchange Policy
We do not accept any returns and money cannot be refunded. As stated before, we cannot give any live arrival guarantee. Of course it would make us feel very sad, if you would be dissatisfied with your order. If that would be the case, please do not hesitate to contact us. We always do everything we can to make our customers happy.
Together, we might find a good way to solve the problem.
Here you can find the shipping costs for a parcel to your country. We usually ship by standard mail. If you prefer to receive your order by priority mail, please contact us to place your order. All of our plants and invertebrates are shipped by parcel.
Here you can find the shipping costs for an envelope to your country. We usually ship by standard mail, which means in this case you won't receive a track&trace code. Please contact us to place your order, if you would like to reveice your items with track&trace. We ship (small) seeds and eggs by this method.